How do I get a refund for my order?

Please make sure you are eligible for a refund. Read More here



1. Head to our Return Center HERE



Follow these steps:

  • Enter your Order Number and Email associated with your order.
  • If either information is incorrect, you will get this message:  Incorrect order no./email.
  • Please make sure all information is correct. If you forgot which email you used, check your order confirmation email. If you are still having trouble, contact us: customer@vitaeapparel.com including your Order Number and Full Name.
  • Select the items you would like to return for a refund.
  • Choose the reason why you would like to return and add any additional notes you have
  • If it is a faulty item, please select "exchange". You are required to upload photos as well, 1 picture that shows the issue and 1 picture that shows the entire product with the tag attached.
  • Choose Refund To Original Payment Method                                              
  • Wait for our approval for your Return request
  • Allow 1-2 business days for approval, we will send you the instructions on how to send your items back once it's approved.
  • 1. The merchandise must be in its original packaging, sanitary stickers and all internal packaging material must be in original condition. Please carefully inspect your item(s) as you may be charged a fee of up to CAD$10 if the item is stained or damaged
  • 2. Your returning package must be dropped off at your local post office within 15 days upon receiving your package.
  • 3. Include a piece of paper in the return package with your order number and full name.
  • 4. We’ll send you a free return label after approval of your request (1 per order)
  • 5. Head to your local post shop to ship your return items back* - instructions will be sent to you once your return/exchange request is approved.

Shipments sent from outside of North America (Canada/US)  must be processed by the country's postal service only as “ *Canadian goods returning back to Canada” to avoid customs/duties charges. All international parcels processed incorrectly with a customs/duties charge will be rejected and returned to the customer. **Please indicate that the package is an exchange/return.

A refund will be issued within 3 days of receiving your returned package and after item has been inspected.

Jun 27, 2022

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