We accept items purchased at full price to be returned for a refund.
To be eligible for refunds, items must be:
- Dropped off at your local post office within 15 days from delivery
- Unworn and undamaged in original condition *with tag still attached* - You may be charged a fee of up to CAD$10 if the item is stained or damaged and a $5 fee for all missing tags.
- Purchased at full price (no promo code used)
- Not a final sale item
- Underwear will be final sale
Please note: A CAD$12 flat fee for shipping and processing will be deducted from your refund.
Alternatively, you can choose to get a store credit for the full value of your order (no fee deducted)
- We’ll send you a free return label after approval of your request (1 per order - Canada and US customers only)
If you are outside of North America, you are responsible for your return shipping fees.
VITAE will not accept any packages with custom fees so please make sure the return package will be processed by your country's postal service only as**“ Canadian goods returning back to Canada”** to avoid customs/duties charges.
All international parcels processed incorrectly with a customs/duties charge will be rejected and returned to you. Please indicate that the package is an exchange/return.