- All orders in North America will be shipped through Canada Post and Fleet Optiks.
- All international orders will be shipped through Canada post, once reached your country it will be transferred to your Local Country’s carrier.
United States - USPS
United Kingdom - Royal Mail
Australia - AUS Post
How much does shipping cost?
FREE SHIPPING for all orders over $125
Please proceed to check out and type in your address to calculate your shipping cost
Shipping price are as follow, depending on exact location and time frame, price in CANADIAN DOLLARS
CANADA $9.99 - $24.99
USA $9.99 - $22.99
International $16.99 - $35.99
How long does it take for me to receive my order?
Please allow 1-3 business days for us to pack & ship your order (outside of launch and sales period and a few days after those*)
Our Warehouse staff is working around the clock to get your order out on time!
*During busy launches and restocks, please allow a minimum of 5-7 business days for us to pack & ship your order.*
Covid Shipping Time Update:
All orders are continuing to be packed and shipped out within 1-3 business days, following the date of purchase. Our shipping carriers are unfortunately experiencing delays in processing, updating and delivering parcels. We appreciate your patience while your packages arrive.
Canadian Orders are subject to delays of up to 7-10 business days.
United States Orders are subject to delays of 10-14 business days.
International Orders are subject to delays of up to 4 weeks.
See below for normal shipping times:
CANADA
| Canada Post Expedited Shipping | 2-7 Business Days |
| Canada Post Express Shipping | 2-5 Business Days |
United States
| USPS First Class Mail | 2-4 Business Days |
| USPS Priority Mail | 2-4 Business Days |
International
| Tracked Packet International | 7-14 Business Days |
| Express Post International | 3-6 Business Days |
Where do you ship from?
All of our orders are shipped from our Toronto warehouse
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a link that will lead you directly to the order tracker. If you can’t find your shipping confirmation, please double check your spam and promotions folders.
What happens if I have not received my order, but tracking says delivered?
1. We will verify the shipping address with you.
- If the address is incorrect due to customer's mistake: We, unfortunately, will not be responsible for the lost package. We recommend you trying to retrieve the package from the incorrect address, or contact the shipping carrier to see what they can do for you.
- If the address is correct, we will file a ticket with the shipping carrier and resend you your package. You will need to assist the shipping carrier in the investigation of locating the package.
2. In some cases, the package will be returned to us due to incorrect addressing. We are not responsible for return shipping fee and you will be required to cover reshipping fee.
Where do you ship to?
We ship most of the countries world wide.
*We currently do not ship to:
South Africa, Brazil, Iran, Pakistan, Lebanon, Syria, Bahrain, Kuwait, Saudi Arabia, New Caledonia, Marquesas Islands.
My package is lost, what should I do?
Please email customer@vitaeapparel.com including your order number and we will assist you in locating your package
Will there be customs and duties?
For US & Canada orders, there will be no customs and duties.
For international orders - if your package has duties and taxes, your customs or shipping carrier will notify you. Unfortunately, these fees are out of our control and we will not be responsible for customs and duties.
The price of customs is completely varied from country to country, we are unable to advise you on the price. Please contact your local customs for more details.
If you refuse to pay customs, the package will be returned back to us. Once we have received the package back, we will deduct the related shipping cost and taxes from your return amount.
Please Note: Sometimes there may be delays due to customs. Please know this is out of our control.