I received the wrong item, what do I do?

If you have received a wrong product, contact us right away with the following information.


  1. Your order number.
  2. Pictures showing the size tag, VITAE Logo of the incorrect item
  3. A short explanation of the issue

We will review our mix-up and resolve the issue as soon as we can. We appreciate your patience and we apologize for the inconvenience.

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