My order has not arrived yet

  1. Go on our website, open the chat window in the bottom right corner.
  2. Click on the little message bubbles and then scroll down to the "Order Status" box, click on "Find An Order".
  3. Enter your Order Number and your Email Address, some details about your order will appear. Click on the order number to see order details.
  4. A new page will open where you can find your shipping information.

Order with tracking number: If you have selected shipping that comes with a tracking number, you can easily verify the status of the order with the tracking number.

Please see below countries' tracking url:
Canada - Canada Post + International
Enter your tracking number and track your package here: https://www.canadapost.ca/trackweb/en#/home
Phone number: 1 (866) 607-6301
United States - USPS
Enter your tracking number and track your package here:
https://www.usps.com/manage/
Phone number: 1-800-275-8777
United Kingdom - Royal Mail
Enter your tracking number and track your package here:
https://www3.royalmail.com/track-your-item#/
Contact: https://personal.help.royalmail.com/app/contact

Australia - Australia Post
Enter your tracking number and track your package here:
https://auspost.com.au/mypost/track/#/search
Phone number: 011 61 3 8847 9045

If your order shows delivered but you have not received it, try checking in to your mailbox or the community mailbox in case it has been delivered there. If you can still not locate your package, wait 2-3 business days, after the 'delivered date' as sometimes shipping carriers might have a system glitch, and most of the time, packages will turn up in 2-3 days after it says "delivered". If after the 3 business days your package has still not arrived, please contact us at customer@vitaeapparel.com

Order without a tracking number:
Please note, if you have chosen this method at check out. We are not responsible for lost packages and we are unable to assist you in tracking your order.

Jun 17, 2022

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