Where is my order?
Go to your order confirmation email and copy your tracking number. Paste it HERE to track your order.
You can also see if we have posted any announcements regarding delays etc... on the chat widget at the bottom right side of our website.
Can I cancel my order?
We have moved to a larger warehouse where we are able to ship out orders to you quicker :)
It means, we are now only able to cancel your order within 1 HOUR of ordering (free of charge) during our business hours, Mon-Fri from 10:00am to 6:00pm PST & Sunday from 9:00am to 2:00pm PST)
How do I cancel my order?
Please email email@example.com within 1 hour of ordering, providing the following information:
Reason for cancelling
Please refer to our refund policy for your refund options HERE.
I forgot to use a discount code, what can I do?
Unfortunately, we do not do price adjustments. Please triple check all your information when you are ordering.
I received the wrong item, what do I do?
If you have received a wrong product, contact us right away with the following information.
Your order number.
Pictures showing the size tag, VITAE Logo of the incorrect item
A short explanation of the issue
We will review our mix-up and resolve the issue as soon as we...
My order has not arrived yet
Go on our website, open the chat window in the bottom right corner.
Click on the little message bubbles and then scroll down to the "Order Status" box, click on "Find An Order".
Enter your Order Number and your Email Address, some details about your order will appear. Click on the order number to...
My order says return to sender, what does that mean?
In some cases, the package will be returned to us due to incorrect addressing or other reasoning.
If the package is returned to us due to incorrect addressing, we are not responsible for return shipping fee and you will be required to cover reshipping fee.
Once we receive the package back, we wi...
What happens if my tracking says delivered, but I have not received it?
1. Wait 2-3 business days, sometimes shipping carriers might have a system glitch and most of the time, packages will turn up in 2-3 days after it says "delivered".
2. We will verify the shipping address with you.
If the address is incorrect due to your mistake. We unfortunately will not be resp...
Why are there differences between my size tags but I ordered the same size?
Why some of my apparel's size tags are one size and some are another size
We create our sizing guidelines based on our own extensive testing involving real models from XS-XXXL and their feedback. Sizes can fluctuate slightly as all bodies are completely unique. As an example, for some styles a s...