Welcome to Our Help Center

• Can I exchange an item?
• How do I exchange?
• Refund Policy
• Can I return or exchange a final sale item?
• Can I return my order for a refund?
• How do I get a refund for my order?
• Do I have to pay for shipping to exchange?

See all articles in Refunds & Exchanges →

• Où est ma commande?
• Puis-je échanger un article?
• Comment faire un retour ou un échange?
• Politique de remboursement
• Puis-je échanger un article en solde?
• Je voudrais modifier ma commande
• Annuler une commande

See all articles in FAQ en Français →

• Where is my order?
• Can I cancel my order?
• How do I cancel my order?
• I forgot to use a discount code, what can I do?
• I received the wrong item, what do I do?
• My order has not arrived yet
• My order says return to sender, what does that mean?

See all articles in My Order →

• Covid shipping delays announcements
• Do I have to pay customs?
• How long does it take to ship to me?
• How much is shipping?
• My total amount is over $125, why am I still being charged shipping?
• Shipping Policy

• Do I have to purchase in CAD?
• How do I apply a discount or promo code?
• I forgot to use my promo code, what do I do?

• Does Sezzle perform a credit check?
• How do I choose Sezzle at checkout?
• Sezzle is not letting me pay
• What is Sezzle?
• When do I make my first payment?
• Who can use Sezzle?

• How do I log into the VITAE BABES Club?
• I can't log into my account
• I'm missing VITAE 💎s in my Vitae Babes Club account

• How can I become an ambassador?
• How should I take care of my VITAE designs?
• I want to get reposted! Where can I submit my photos to?
• I would love to collab, where can I email?
• Want to be our retail partner?

• Can I run a Vitae Apparel giveaway on my own account?
• Can I use my own referral code to purchase things for myself?
• CREWFIRE: Can I still be an ambassador without a CrewFire account?
• CREWFIRE: How long would it take for my activity submissions to be approved on Crewfire?
• CREWFIRE: How long would it take for my code to work after setting it up on Crewfire?
• CREWFIRE: How will I know if my personal referral code was used? When does it show up in my account?
• CREWFIRE: I’m trying to log in but it says my email is invalid, what do I do?

See all articles in FAQs for Current Ambassadors →

• What is my job as an ambassador?
• Can anyone become an ambassador? What are the eligibility requirements?
• What is considered a fitness set?
• Do I have to order every time?
• Is it possible to order only 1 set for me to try and see how it's like before ordering more?
• Do I need to sign a contract? May I stop anytime? What do I have to do if I’m no longer interested? Will I be penalized?
• What is the lifetime discount code?

See all articles in FAQs for New Ambassadors or People Thinking About Becoming an Ambassadors →

• Have any questions regarding our Vitae Apparel: Pre-loved shop?

• Are all products available through the app?
• Can I download any of the app content (workouts, videos, recipes, journal prompts)
• Can I use my discount code and a gift card on my order?
• Does my cart automatically save even if I leave the app?
• How can I access the Vitae App in another language?
• How do I turn off or on app notifications?
• I can't see products or content that I'm supposed to see, why is that?

See all articles in Vitae App FAQ →